How do I add a new Call Result?

Select the button labeled + add call result at the top of the Call Results menu.

Fill out the form and click Submit.

​

• Related Articles

• Campaigns: Call Results

  Call Results are the result of a call that has been made by an agent.   Once it is defined, it can be used by an agent if it is associated with a campaign (see Campaigns:  Campaigns).  Existing call results can be searched by Code or Description or ...

• Reports: Call Results Report

  The Call Results Report can be used to manage performance across lists, agents, campaigns, result codes and termination events.  The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a ...

• Contact Lists: Do Not Call Lists

  Do Not Call Lists Under “Do Not Call Lists”, [Users] can upload and edit Do Not Call Lists. As the name implies, these CSV files contain a list of numbers that are unable to be used by the dialer. These lists can include any type of number that ...

• How do I add a new Phone Number?

  Select the button labeled +new phone number at the top of the Phone Numbers submenu (found under Routing). If you are using a virtual number, substitute a phone number for a new, unique name in the field labeled “Phone”. Otherwise, use a preexisting ...

• How do I add a new Agent/User in Call Center

  Begin by selecting +new agent from the Agents submenu or +new user from the Users submenu. Fill out the form below and assign an extension. If no extensions are available, set one up under the Devices/Extensions submenu. If creating an Agent, set the ...