How do I add a new Call Result?
the button labeled + add call result at the top of the Call Results menu.
Fill out the form and click Submit.
Campaigns: Call Results
Call Results are the result of a call that has been made by an agent. Once it is defined, it can be used by an agent if it is associated with a campaign (see Campaigns: Campaigns). Existing call results can be searched by Code or Description or ...
New Releases: HCC
Release 3.0.0 05-20-18 New Features Releases Intelligent Contacts will now be providing regularly scheduled releases to include new features, enhancements, changes to existing functionality, performance improvements and fixes. Releases will be made ...
Contact Lists: Do Not Call Lists
Do Not Call Lists Under “Do Not Call Lists”, [Users] can upload and edit Do Not Call Lists. As the name implies, these CSV files contain a list of numbers that are unable to be used by the dialer. These lists can include any type of number that ...
Reports: Call Results Report
The Call Results Report can be used to manage performance across lists, agents, campaigns, result codes and termination events. The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a ...
How do I add a new Phone Number?
Select the button labeled +new phone number at the top of the Phone Numbers submenu (found under Routing). If you are using a virtual number, substitute a phone number for a new, unique name in the field labeled “Phone”. Otherwise, use a preexisting ...