How do I add a new Call Result?

Select the button labeled + add call result at the top of the Call Results menu.

Fill out the form and click Submit.

​

• Related Articles

• Campaigns: Call Results

  Call Results are the result of a call that has been made by an agent.   Once it is defined, it can be used by an agent if it is associated with a campaign (see Campaigns:  Campaigns).  Existing call results can be searched by Code or Description or ...

• Contact Lists: Do Not Call Lists

  Do Not Call Lists Under “Do Not Call Lists”, [Users] can upload and edit Do Not Call Lists. As the name implies, these CSV files contain a list of numbers that are unable to be used by the dialer. These lists can include any type of number that ...

• Reports: Call Results Report

  The Call Results Report can be used to manage performance across lists, agents, campaigns, result codes and termination events.  The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a ...

• How do I add a new Phone Number?

  Select the button labeled +new phone number at the top of the Phone Numbers submenu (found under Routing). If you are using a virtual number, substitute a phone number for a new, unique name in the field labeled “Phone”. Otherwise, use a preexisting ...

• Configuration: Call Restrictions

  The purpose of this article is to show you how to restrict calls to specific States, Zipcodes or area codes. 1) Login to Call Center 2) On the side go to Configuration-> Call Restrictions 5) Click on Add new 6) Now name this restriction and choose ...