How do I add a new Phone Number?
Select the button labeled +new phone number at the top of the
Phone Numbers submenu (found under Routing). If you are using a virtual number, substitute a phone
number for a new, unique name in the field labeled “Phone”. Otherwise, use a
preexisting real number.
Next, give your new number
a description and a type and click Submit. The assigned type is only for internal
use and does not affect the number’s functionality in any way.
To route your new number, click the pencil
icon (Edit) from the list of phone numbers. Select the IVR you want the number
to be routed to from the Inbound Route dropdown menu and click “Save Changes”.
Routing: Call Paths/IVR
IVR An IVR (Interactive Voice Response) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones that are created/input through use of a keypad. This section is used to manage IVRs. Users can search by ...
New Releases: HCC
Release 3.0.0 05-20-18 New Features Releases Intelligent Contacts will now be providing regularly scheduled releases to include new features, enhancements, changes to existing functionality, performance improvements and fixes. Releases will be made ...
How do I create a new IVR?
Select the button labeled +add new IVR at the top of the Call Paths/IVRs submenu. Enter a new unique name for your new IVR and click submit. Next, you’ll need to create the sequence of actions to be used by your new IVR. Select +Add new step to add ...
How to add Answering Machine Detection (AMD) to an Outbound IVR
What is Answering Machine Detection? Intelligent Contacts' Hosted Contact Center Answering Machine Detection (AMD) service can determine if an outbound call was answered by a person or picked up by an answering or fax machine, and route the call ...
How do I create a new Schedule?
Select the button labeled +add schedule at the top of the Scheduler submenu. Give the new schedule a name and a description, then select the IVR you want to make active. Set the times you would like the IVR to be active in the remaining dropdown ...