Do Not Call Lists
Under “Do Not Call Lists”, [Users] can upload
and edit Do Not Call Lists. As the name implies, these CSV files contain a list
of numbers that are unable to be used by the dialer. These lists can include any type of number that
[Users] do not want their agents to call. This could include anything from
wrong numbers to government offices and the local pizza restaurant. Unlike the Contacts Lists, new numbers may be
added without reuploading a new list.
In Campaign Settings, you can tie as many "Do Not Call" lists to the campaigns as you wish.
"Global" is always automatically applied to all campaigns.
An uploaded new list must be a .csv file with phone numbers, one per row.
Add New List
To upload a new DNC list, select "+add new list"
Enter the name that you would like to display in your list of DNC Lists in the "Name:" field.
Choose your file and then click "Save Changes". This new file will now appear in your Do Not Call Lists.
To "Edit" a list, select the pencil ICON. From here, you can Search for a phone number/contact on the list, edit or delete the record.
To Edit a specific record in the list, select the pencil ICON. From here the record can be edited and a reason for the edit supplied. When finished, click "Save Changes".
Contact Lists: Remove a Contact
Remove a Contact Under “Remove a Contact”, [Users] are able to delete a contact from a single, or all, campaigns. This does not remove that number from a contact list, nor does it place it on a do not call list. If a contact list containing a deleted ...
Contact Lists: Contacts Lists
ontact Lists contains the individual documents containing the numbers to be dialed by your Agents. These documents may include a variety of information such as name, address, and account number. Contacts Lists Under “Contacts Lists”, [Users] are able ...
Reports: Call Results Report
The Call Results Report can be used to manage performance across lists, agents, campaigns, result codes and termination events. The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a ...
Campaigns: Call Results
Call Results are the result of a call that has been made by an agent. Once it is defined, it can be used by an agent if it is associated with a campaign (see Campaigns: Campaigns). Existing call results can be searched by Code or Description or ...
Setting up Agent Call in Log in
Setting up Agent Call in Log in Purpose: This article can be used to activate a third option for agents to connect to the Hosted Contact Center using any available telephone. When an agent logs into the HCC, a login screen displays the options of a ...