How do I add a new Agent/User in Call Center

Begin by selecting +new agent from the Agents submenu or +new user from the Users submenu. Fill out the form below and assign an extension. If no extensions are available, set one up under the Devices/Extensions submenu.

If creating an Agent, set the User Type as 'Agent'. Upon doing so, the following form will become available.

 

Assign the agent to at least one team and assign user-specific color alarms if desired. When the form is completed, click submit. 

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