How do I add a new Agent/User in Call Center
Begin by selecting +new agent from the Agents submenu or +new user from the Users submenu. Fill out the form below and assign an extension. If no extensions are available, set one up under the Devices/Extensions submenu.
If creating an Agent, set the User Type as 'Agent'. Upon doing so, the following form will become available.
Assign the agent to at least one team and assign user-specific color alarms if desired. When the form is completed, click submit.
Setting up Agent Call in Log in
Setting up Agent Call in Log in Purpose: This article can be used to activate a third option for agents to connect to the Hosted Contact Center using any available telephone. When an agent logs into the HCC, a login screen displays the options of a ...
New Releases: HCC
Release 3.0.0 05-20-18 New Features Releases Intelligent Contacts will now be providing regularly scheduled releases to include new features, enhancements, changes to existing functionality, performance improvements and fixes. Releases will be made ...
The purpose of this article is to show you how to restrict calls to specific States, Zipcodes or area codes. 1) Login to Call Center 2) On the side go to Configuration-> Call Restrictions 5) Click on Add new 6) Now name this restriction and choose ...
Campaigns: Call Results
Call Results are the result of a call that has been made by an agent. Once it is defined, it can be used by an agent if it is associated with a campaign (see Campaigns: Campaigns). Existing call results can be searched by Code or Description or ...
Routing: Call Paths/IVR
IVR An IVR (Interactive Voice Response) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones that are created/input through use of a keypad. This section is used to manage IVRs. Users can search by ...