Performance: Call Results by Campaign/Agents

Performance: Call Results by Campaign/Agents

Call Results by Campaign


Call Results by Campaign provides a view of all results by Campaign; it includes all defined Result Codes defined.  An example of the report is below.


Call Results by Agents


As with Call Results by Campaign, this provides a view of call results by Agent and includes all defined Result Codes.


    • Related Articles

    • Campaigns: Call Results

      Call Results are the result of a call that has been made by an agent.   Once it is defined, it can be used by an agent if it is associated with a campaign (see Campaigns:  Campaigns).  Existing call results can be searched by Code or Description or ...
    • Reports: Call Results Report

      The Call Results Report can be used to manage performance across lists, agents, campaigns, result codes and termination events.  The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a ...
    • Reports: Agent Summary by Campaign

      The Agent Summary by Campaign Report summarizes for the date range selected, agent activity by campaign.  This report can be a useful tool for managing agent performance related to a specific campaign or all campaigns.  Once the report has completed, ...
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