Performance: Call Results by Campaign/Agents
Call Results by Campaign
Call Results by Campaign provides a view of all results by Campaign; it includes all defined Result Codes defined. An example of the report is below.
Call Results by Agents
As with Call Results by Campaign, this provides a view of call results by Agent and includes all defined Result Codes.
Campaigns: Call Results
Call Results are the result of a call that has been made by an agent. Once it is defined, it can be used by an agent if it is associated with a campaign (see Campaigns: Campaigns). Existing call results can be searched by Code or Description or ...
Reports: Call Results Report
The Call Results Report can be used to manage performance across lists, agents, campaigns, result codes and termination events. The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a ...
Reports: Agent Summary by Campaign
The Agent Summary by Campaign Report summarizes for the date range selected, agent activity by campaign. This report can be a useful tool for managing agent performance related to a specific campaign or all campaigns. Once the report has completed, ...
Agents Agents are users that are able to be assigned to Teams. They are the most common type of User in the dialer and have the least amount of administrative access. The Agents screen is a list of all Agents, their extension, On the Agents screen ...
Reports: Agent Call Summary
The Agent Call Summary report provides an overall summary of calls and can be selected by date range, all campaigns or a specific campaigns. It can be used for a quick review/summary of Agent Performance as it relates to a specific campaign or all ...