Performance: Call Results by Campaign/Agents
Call Results by Campaign
Call Results by Campaign provides a view of all results by Campaign; it includes all defined Result Codes defined. An example of the report is below.
Call Results by Agents
As with Call Results by Campaign, this provides a view of call results by Agent and includes all defined Result Codes.
Related Articles
Campaigns: Call Results
Call Results are the result of a call that has been made by an agent. Once it is defined, it can be used by an agent if it is associated with a campaign (see Campaigns: Campaigns). Existing call results can be searched by Code or Description or ...Reports: Call Results Report
The Call Results Report can be used to manage performance across lists, agents, campaigns, result codes and termination events. The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a ...Reports: Agent Summary by Campaign
The Agent Summary by Campaign Report summarizes for the date range selected, agent activity by campaign. This report can be a useful tool for managing agent performance related to a specific campaign or all campaigns. Once the report has completed, ...Reports: Agent Call Summary
The Agent Call Summary report provides an overall summary of calls and can be selected by date range, all campaigns or a specific campaigns. It can be used for a quick review/summary of Agent Performance as it relates to a specific campaign or all ...Reports: Agent Performance
The Agent Performance Report is useful for providing insight into an agent's performance, which can be used for recognition, coaching and/or development. This report can be selected by date range, all agents, or a specific agent. Once the report has ...