Reports: Agent Performance

The Agent Performance Report is useful for providing insight into an agent's performance, which can be used for recognition, coaching and/or development. This report can be selected by date range, all agents, or a specific agent. Once the report has been completed, it can be exported to either a CSV or PDF.

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• Reports: Agent Summary by Campaign

  The Agent Summary by Campaign Report summarizes for the date range selected, agent activity by campaign.  This report can be a useful tool for managing agent performance related to a specific campaign or all campaigns.  Once the report has completed, ...

• Reports: Agent Status Detail

  The Agent Status Detail Report provides insight into potential technical issues or agent performance issues.  It can be selected by date range, for all agents or one specific agent.  Once the report has completed, it can be exported to either a CSV ...

• Reports: Failed Calls

  The Failed Calls Report can be used for performance reporting across campaigns.  The report can be selected by date range, all campaigns or a specific campaign.  Once the report has completed, it can be exported to either a CSV or PDF.  Fields ...

• Reports: Agent Call Summary

  The Agent Call Summary report provides an overall summary of calls and can be selected by date range, all campaigns or a specific campaigns.  It can be used for a quick review/summary of Agent Performance as it relates to a specific campaign or all ...

• Reports: Calls Dialed

  The Calls Dialed Report can be used to manage performance across lists, agents, or campaigns.  The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a specific Account ID, all call result ...