Reports: Webhook Logs - Webhook Output Descriptions
Included below are the various fields found in the webhooks sent by the HCC.
| Field | Sample Data | Description |
|---|---|---|
call_id | 240 | Database ID of the call |
call_date | 2025-04-07 14:43:29 | Timestamp of the call |
lead_id | 172 | Database ID of the lead pulled from the contact list |
call_result | 2 | ID for the "Call Status" - Person, Busy, Answering Machine, etc. |
agent_disp | 13 | ID for the "Call Result" assigned by the Agent |
disposition | No Answer | Call Result Description |
agent_id | 5 | Database ID for the Agent on the call |
agent_email | kyle@gmail.com | Agent Email |
call_type | Outbound | Call Type |
revenue | 0 | Revenue added in Call Result |
dnis | The number Called Into | |
phone | 2146365130 | The number being called (Outbound) or called from (Inbound) |
camp_id | 55 | Database ID of the Campaign |
pool_id | 6 | ID for the Contact List |
account_id | 12221694 | Account ID provided in Contact List |
call_duration | 22 | Total duration of the call (including dialing, wait, and on hold times) |
talk_time | 16 | Talk time (excluding dialing, wait, and on hold times) |
hold_time | 0 | Time spent “on hold” after connecting to an agent |
queue_time | 0 | Time spent in an IVR queue before an Agent answered their call |
ivr_time | 1 | Time before selecting an option from the IVR and entering a campaign |
position | 0 | obsolete, no longer in use |
is_abandoned | false | Was the call Abandoned? |
api_sent | false | Call data was exported") values: - value: 0 description: "Not processed" - value: 1 description: "Exported to SFTP" - value: 2 description: "Exported via CU_API integration" - value: 3 description: "Re-exported because the call result is changed (this option is under Feature flag)" |
call_final_event | COMPLETEAGENT | Call Termination Event |
idle_time | 10 | Time an agent spent in “Ready” status prior to receiving a call |
wrap_time | 5 | Time spent by an agent wrapping the call after the call is finished |
preview_time | 0 | Time the agent spent in the Preview status, if call was for a Preview campaign |
callback_time | null | Callback time if scheduled via Wrap - Not same as Intelligent Callback/“press 8” |
callback_call_id | 0 | Stores callid of the caller call in which a callback was requested by pressing 8 (Callback request feature) |
caller_id | 8776222159 | Caller ID for Outbound Call |
onhold_queue | false | obsolete, no longer in use |
internal | false | Internal call vs external call |
billable_seconds | 24 | How much of the call would be billed for via standard IC billing |
Mapping Reference for Call Results
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