Reports: Access Log Report
The
Access Log Report captures and reports all access into the dialer and can be
selected by date range, all users or a specific user. Once the report has completed, it can be
exported to either a CSV or PDF.

Fields include:
|
Field Description/Definition
Date/Time
| Date and Time of action (ie.,
logged in, logged out, added phone number)
|
User
| User ID
|
Action
| Specific action (logged in,
logged out, added phone number)
|
Parameters
| Will include parameters
selected when applicable
|
IP Address
| Specific IP Address
|
Browser Used
| Icon representation of browser
|
| Numeric representation of
browser
|
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