Performance: Campaign Stats

Campaign Stats

Campaign Stats provides performance monitoring of all campaigns.

Hint - If light bulb is "on", Campaign is running.

Campaign Stats provides performance monitoring of campaigns.

Field                                               Description/Definition

Campaign                                      Campaign Name

Outbound                                      Outbound Name

Connects                                       Connects

On Hold                                         On Hold

With Agent

Drops                                            Total dropped calls

Drop %                                          Percent of Dropped Calls

Contacts                                       Total Contacts

Success                                        Total Successes

SPH                                              Successes per hour

Hours                                            Total Hours

Conv Rate                                     Calculated by dividing total successes by total calls

Status                                            Light bulb - active campaign - running or stopped

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