Performance: Campaign Stats
Campaign Stats
Campaign Stats provides performance monitoring of all campaigns.
Hint - If light bulb is "on", Campaign is running.
| Campaign Stats provides performance monitoring of campaigns. |
Field Description/Definition
Campaign Campaign Name
Outbound Outbound Name
Connects Connects
On Hold On Hold
With Agent
Drops Total dropped calls
Drop % Percent of Dropped Calls
Contacts Total Contacts
Success Total Successes
SPH Successes per hour
Hours Total Hours
Conv Rate Calculated by dividing total successes by total calls
Status Light bulb - active campaign - running or stopped
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