Reports: Minutes Usage

Reports: Minutes Usage

The Minutes Usage Report provides a summary and detail of all calls and billable minutes.  Summary information includes total calls and billable time for the selected period.  The report can be selected by date range, Account ID, ANI, phone, all agents or a specific agent, all campaigns or a specific campaign, or all call results or a specific call result.  Once the report has completed, it can be exported to either a CSV or PDF. 




 

Field                                           Description/Definition
Call Date
Date of Call
Call List
Name of List
Call Type
Type of Call
Dialed Number
Number Dialed
Call Status
Status of the call
Duration (Seconds)
Duration of the call in seconds
Billable Duration (Seconds)
Billable duration of the call in sections
Billable Duration (Minutes)
Billable duration of the call in minutes
Agent
Name of agent
Campaign
Name of campaign
Account ID
Account ID
Caller ID
Caller ID of who placed the call
Result Code
Call Result Code

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