Reports: Minutes Usage

Reports: Minutes Usage

The Minutes Usage Report provides a summary and detail of all calls and billable minutes.  Summary information includes total calls and billable time for the selected period.  The report can be selected by date range, Account ID, ANI, phone, all agents or a specific agent, all campaigns or a specific campaign, or all call results or a specific call result.  Once the report has completed, it can be exported to either a CSV or PDF. 




 

Field                                           Description/Definition
Call Date
Date of Call
Call List
Name of List
Call Type
Type of Call
Dialed Number
Number Dialed
Call Status
Status of the call
Duration (Seconds)
Duration of the call in seconds
Billable Duration (Seconds)
Billable duration of the call in sections
Billable Duration (Minutes)
Billable duration of the call in minutes
Agent
Name of agent
Campaign
Name of campaign
Account ID
Account ID
Caller ID
Caller ID of who placed the call
Result Code
Call Result Code

    • Related Articles

    • Reports: Call Results Report

      The Call Results Report can be used to manage performance across lists, agents, campaigns, result codes and termination events.  The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a ...

    • Reports: Calls Received

      The Calls Received Report can be used to manage performance across agents, campaigns, and result codes.  The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a specific Account ID, all ...

    • Campaigns: Call Results

      Call Results are the result of a call that has been made by an agent.   Once it is defined, it can be used by an agent if it is associated with a campaign (see Campaigns:  Campaigns).  Existing call results can be searched by Code or Description or ...

    • Performance: Call Results by Campaign/Agents

      Call Results by Campaign Call Results by Campaign provides a view of all results by Campaign; it includes all defined Result Codes defined.  An example of the report is below. Call Results by Agents As with Call Results by Campaign, this provides a ...

    • Reports: Calls Dialed

      The Calls Dialed Report can be used to manage performance across lists, agents, or campaigns.  The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a specific Account ID, all call result ...