Configuration: States

States

The states tab contains a complete list of the US and includes the State short and full name.  States can be searched for by short name or full name.

State Full Name may be edited from this view as well as the ability to specify NOT recording inbound and/or outbound calls by selecting the Edit ICON.

• Related Articles

• Configuration: Main Settings

  The Configuration section is used to clearly define how the system will operate. Main Settings contains Main Settings, Color Alarms and identification of specific IP Addresses that will not be automatically locked out. Prevent Duplicated Phone ...

• Configuration: User Types

  User Types can be managed from this tab.  There are three non-removable user types (see below) and additional user types can be defined if needed. When User Types are edited, the Admin defines "what they can see".         For an Agent, they will ...

• Configuration: Call Restrictions

  The purpose of this article is to show you how to restrict calls to specific States, Zipcodes or area codes. 1) Login to Call Center 2) On the side go to Configuration-> Call Restrictions 5) Click on Add new 6) Now name this restriction and choose ...

• Configuration: Devices/Extensions

  The Devices/Extensions tab includes a list of all devices/extensions.  This is also where a new device/extension can be added.  Users can also search for devices/extensions by extension or device name. Field descriptions/definitions: Field            ...

• Configuration: Time Zones

  This tab is used to manage Time Zones.  Time Zones are used as default for all campaigns. Time Zones can be searched for by time zone or comment.  The "Calls limited to hours" defines the calling hours identified for the specific Time Zone.   Note:  ...