Configuration: Time Zones

This tab is used to manage Time Zones.  Time Zones are used as default for all campaigns.

Time Zones can be searched for by time zone or comment.  The "Calls limited to hours" defines the calling hours identified for the specific Time Zone.  

Note:  Calls Limited to hours, when checked, includes the entire hour.  If calls are limited to 20:00, calls can be made up until 20:59.

Time Zone entries can be modified by selecting the Edit ICON.

The Comment can be updated as well as hours during which calls are limited. 

• Related Articles

• Configuration: Main Settings

  The Configuration section is used to clearly define how the system will operate. Main Settings contains Main Settings, Color Alarms and identification of specific IP Addresses that will not be automatically locked out. Prevent Duplicated Phone ...

• Configuration: Area Codes

  Area Codes The Area Codes tab contains a complete list of Area Codes and includes the area code, description, state and time zone.  Area codes can be searched for by all four fields but can not be edited.

• Configuration: States

  States The states tab contains a complete list of the US and includes the State short and full name.  States can be searched for by short name or full name. State Full Name may be edited from this view as well as the ability to specify NOT recording ...

• Configuration: User Types

  User Types can be managed from this tab.  There are three non-removable user types (see below) and additional user types can be defined if needed. When User Types are edited, the Admin defines "what they can see".         For an Agent, they will ...

• Configuration: Devices/Extensions

  The Devices/Extensions tab includes a list of all devices/extensions.  This is also where a new device/extension can be added.  Users can also search for devices/extensions by extension or device name. Field descriptions/definitions: Field            ...