Configuration: Devices/Extensions

The Devices/Extensions tab includes a list of all devices/extensions.  This is also where a new device/extension can be added.  Users can also search for devices/extensions by extension or device name.

Field descriptions/definitions:

Field                                        Description/Definition

Extension		Extension
Name		Name of Device
Type		Type of device/extension (softphone, virtual)
User		User Name
Plugged in?		Indicator if device is plugged in or not
Voicemail		Indication of voicemail recordings

If "view" is selected next to the recording ICON under Voicemail, a list of recordings will be presented. Recordings can be listened to or saved.

To add a new device/extension, select "+ new device/extension.  Extension and Device Secret are required fields.  

Device Information

            Field                                                Description/Definition

            Extension Extension                        Required field

            Device Name                                   Name of the device

            Device Type                                     Type of device; select from softphone or virtual

            Host                                                 Will default to "dynamic"

            Multi Line Profile                              If checked, indicates device/extension is multi line

            Allow non-callcenter Manual Calls   If checked, allows user to dial non-callcenter manual calls

            Allow Voice Mail                               Allows voice mail for device/extension

            Record                                             Select from no recording, all calls, only incoming calls, only outgoing calls

            Ring seconds                                   Number of seconds the phone will ring

            Connection Options

            Domain                                            Domain name; same name entered for Host Name during setup

            Auth Name

            Device Secret Device Secret           Password

            NAT                                                  Defaults "checked"

The edit ICON provides the capability of editing an existing device/extension.

Use edit mode to modify fields previously described as well as configure voice mail.

Voice Mail fields

Field                                                                                             Description/Definition

Mailbox		Mailbox is the same as extension
VM Password		Password assigned to the voicemail box
E-mail		Email address to which recordings will be sent when option is selected
Voicemail locked		Voicemail can be locked
Pager		Pager number can be assigned
Send Notifications by Email		When selected, voicemail recording will be sent to the designated email address
Attach Voicemail		Defaults to "checked"
Allow Calls Returns		When checked, allows for calls to be returned

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