Reports: Agent Status Detail

The Agent Status Detail Report provides insight into potential technical issues or agent performance issues.  It can be selected by date range, for all agents or one specific agent.  Once the report has completed, it can be exported to either a CSV or PDF.  Fields Include:

Field                                           Description/Definition

Time	Date and time of status change
Agent Name	Name of Agent
Status	Status

Status time

Time spent in status

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