Select the button labeled +add new IVR at the top of the Call
Paths/IVRs submenu. Enter a new unique name for your new IVR and click submit.
Next, you’ll need to create the sequence of actions to be used by your new IVR.
Select +Add
new step to add an action to the IVR. Select your desired action from the
drop-down menu provided. Fill in the two parameters as needed. (See IVR Action List for more
information). When a call occurs, it will progress through your IVR from top to
bottom.
Example.
To the left is
a simple IVR that will take an incoming call, play a message, and redirect it
based on user input.
1.Answer the Call – The IVR answers the
incoming call.
2.Read Keys – The IVR will play a
recording (Parameter #1) and
accept key input. (i.e. “For Claims, press 1. For Billing, press 2. To speak to
a Representative, press 0”)
3.The IVR will then initiate
the action associated with the
keypress. These actions are set under IVR Keys.
4.In this example, pressing 1
or 2 will direct the call to a different IVR, and pressing 0 will direct it to
a campaign.
After editing an IVR, be sure to re-save the numbers connecting to it, otherwise your changes will not take affect.
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