How do I create a new Schedule?
Select the button labeled +add schedule at the top of the
Give the new schedule a name and a description, then select
the IVR you want to make active.
Set the times you would like the IVR to be
active in the remaining dropdown boxes.
When you are finished, click “Save
Routing: Call Paths/IVR
IVR An IVR (Interactive Voice Response) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones that are created/input through use of a keypad. This section is used to manage IVRs. Users can search by ...
How do I create a new IVR?
Select the button labeled +add new IVR at the top of the Call Paths/IVRs submenu. Enter a new unique name for your new IVR and click submit. Next, you’ll need to create the sequence of actions to be used by your new IVR. Select +Add new step to add ...
How do I add a new Phone Number?
Select the button labeled +new phone number at the top of the Phone Numbers submenu (found under Routing). If you are using a virtual number, substitute a phone number for a new, unique name in the field labeled “Phone”. Otherwise, use a preexisting ...
Scheduler This is where schedules are managed. The scheduler is used to indicate when to play closed messages, holiday greetings, etc. Quick tips - A schedule must have a name AND a schedule must be linked to an IVR. If you do not have an IVR, a ...
Setting up Agent Call in Log in
Setting up Agent Call in Log in Purpose: This article can be used to activate a third option for agents to connect to the Hosted Contact Center using any available telephone. When an agent logs into the HCC, a login screen displays the options of a ...