Performance: Inbound Calls
Inbound Calls by Campaign
The Inbound Calls by Campaign provides monitoring of all inbound by campaign.
| Field | Description/Definition |
| Campaign | Campaign Name |
| Started | Time Campaign was started |
| Min Hold | Minimum Hold time for caller |
| Max Hold | Maximum Hold time for caller |
| Avg Hold | Average hold time |
| Holding | Number of calls holding |
| Min Talk | Minimum Talk time for caller |
| Max Talk | Maximum Talk time for caller |
| Avg Talk | Average talk time |
| Total | Total calls received |
| Drop | Total dropped calls |
| % Drop | Percent of dropped calls |
| Completed | Total calls completed |
| % Completed | Percent of calls completed |
| ST | Status of campaign |
Related Articles
Reports: Failed Calls
The Failed Calls Report can be used for performance reporting across campaigns. The report can be selected by date range, all campaigns or a specific campaign. Once the report has completed, it can be exported to either a CSV or PDF. Fields ...Reports: Agent Performance
The Agent Performance Report is useful for providing insight into an agent's performance, which can be used for recognition, coaching and/or development. This report can be selected by date range, all agents, or a specific agent. Once the report has ...Configuration: Conference Calls
Conference Calls The Conference Calls tab lists all conferences that have been defined. Conferences can be searched for by name or extension, edited or deleted. To Delete a Conference Call, select the Red X. You will be prompted for verification of ...Reports: Agent Call Summary
The Agent Call Summary report provides an overall summary of calls and can be selected by date range, all campaigns or a specific campaigns. It can be used for a quick review/summary of Agent Performance as it relates to a specific campaign or all ...Reports: Automatic Call Distribution
The Automatic Call Distribution (ACD) Report provides performance metrics and can be selected by date range, all campaigns or a specific campaign, all DNIS or a specific DNIS, All call types or a specific call type in summary and detail format. Once ...