Performance: Inbound Calls

Performance: Inbound Calls

Inbound Calls by Campaign


The Inbound Calls by Campaign provides monitoring of all inbound by campaign.





Field
Description/Definition
Campaign
Campaign Name
Started
Time Campaign was started
Min Hold
Minimum Hold time for caller
Max Hold
Maximum Hold time for caller
Avg Hold
Average hold time
Holding
Number of calls holding
Min Talk
Minimum Talk time for caller
Max Talk
Maximum Talk time for caller
Avg Talk
Average talk time
Total
Total calls received
Drop
Total dropped calls
% Drop
Percent of dropped calls
Completed
Total calls completed
% Completed
Percent of calls completed
ST 
Status of campaign

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