Performance: Inbound Calls
Inbound Calls by Campaign
The Inbound Calls by Campaign provides monitoring of all inbound by campaign.
| Field | Description/Definition |
| Campaign | Campaign Name |
| Started | Time Campaign was started |
| Min Hold | Minimum Hold time for caller |
| Max Hold | Maximum Hold time for caller |
| Avg Hold | Average hold time |
| Holding | Number of calls holding |
| Min Talk | Minimum Talk time for caller |
| Max Talk | Maximum Talk time for caller |
| Avg Talk | Average talk time |
| Total | Total calls received |
| Drop | Total dropped calls |
| % Drop | Percent of dropped calls |
| Completed | Total calls completed |
| % Completed | Percent of calls completed |
| ST | Status of campaign |
Related Articles
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