Help: Release Notes

Help: Release Notes

Releases
Intelligent Contacts will now be providing regularly scheduled releases to include new features, enhancements, changes to existing functionality, performance improvements and fixes. Releases will be made available after Quality Assurance Testing has been completed.

    • Related Articles

    • Help: Training Videos

                                                                                                                                                                Access Call Center and log in as an admin.                                                      ...

    • Configuration: Hosted Contact Demo Video: Reg F Tracking Configuration Overview

      Need more help? Use the Add Ticket function or send an email to support@intelligentcontacts.com

    • Campaigns: Configuring Local Area Packages

      Adding a Local Area List All Numbers in the Local Area Package need to be provisioned by or ported over to Intelligent Contacts. If they are not, then the list may only be used for outbound calling, and inbound calls to those numbers will not route ...

    • Campaigns: HCC Campaign Monitoring Data Definitions

      Campaign Monitoring Data Campaign Column AO – The number of agents online. AR – The number of agents in Ready status. DL – The number of active calls with agents. LiU – The number of lines in use (active and in queue). Cn – The number of calls that ...

    • Configuration: Clients- How to apply Reg F tracking to an Outbound Campaign.

      Definitions: Regulation F tracking - is a set of verifications that are applied to campaigns with a debt collection purpose. Contact - is a call result that is selected when there was an attempt to communicate or a limited content message. ...