Configuration: Hosted Contact Demo Video: Reg F Tracking Configuration Overview
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Configuration: Clients- How to apply Reg F tracking to an Outbound Campaign.
Definitions: Regulation F tracking - is a set of verifications that are applied to campaigns with a debt collection purpose. Contact - is a call result that is selected when there was an attempt to communicate or a limited content message. ...
Webhooks in Hosted Contact Center (HCC)
Webhooks in Hosted Contact Center (HCC) Overview Webhooks allow the Hosted Contact Center (HCC) and Intelligent Portal to send real-time event data to your system of record. Instead of relying on: Scheduled sFTP exports Manual data retrieval Webhooks ...
How to Add a New User (Agent) in the HCC
Before adding a new user (agent, supervisor, admin, etc.) in the Hosted Contact Center, remember that you must first create a dedicated extension for that user. This guide covers both the extension creation and the subsequent user setup. Step 1: ...
Hosted Contact Center Timezone Check Overview
Contact Lists: Remove a Contact
Remove a Contact Under “Remove a Contact” in the Contact Lists tab, [Users] are able to delete a contact from a single, or all, campaigns. This does not remove that number from a contact list, nor does it place it on a do not call list. If a contact ...