Configuration: Hosted Contact Demo Video: Reg F Tracking Configuration Overview
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How to Add a New User (Agent) in the HCC
Before adding a new user (agent, supervisor, admin, etc.) in the Hosted Contact Center, remember that you must first create a dedicated extension for that user. This guide covers both the extension creation and the subsequent user setup. Step 1: ...
Contact Lists: Remove a Contact
Remove a Contact Under “Remove a Contact” in the Contact Lists tab, [Users] are able to delete a contact from a single, or all, campaigns. This does not remove that number from a contact list, nor does it place it on a do not call list. If a contact ...
Configuration: Main Settings
The Configuration section is used to clearly define how the system will operate. Main Settings contains Main Settings, Color Alarms and identification of specific IP Addresses that will not be automatically locked out. Prevent Duplicated Phone ...
Contact Lists: Contacts Lists
Contact Lists contains the individual documents containing the numbers to be dialed by your Agents. These documents may include a variety of information such as name, address, and account number. Contacts Lists Under “Contacts Lists”, [Users] are ...
Configuration: States
States In the configuration menu, the states tab contains a complete list of the US and includes the state abbreviation and full name. States can be searched for by short name or full name. State Full Name may be edited from this view as well as the ...