Configuration: Hosted Contact Demo Video: Reg F Tracking Configuration Overview
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Configuration: Main Settings
The Configuration section is used to clearly define how the system will operate. Main Settings contains Main Settings, Color Alarms and identification of specific IP Addresses that will not be automatically locked out. Prevent Duplicated Phone ...
Contact Lists: Remove a Contact
Remove a Contact Under “Remove a Contact”, [Users] are able to delete a contact from a single, or all, campaigns. This does not remove that number from a contact list, nor does it place it on a do not call list. If a contact list containing a deleted ...
Contact Lists: Contacts Lists
ontact Lists contains the individual documents containing the numbers to be dialed by your Agents. These documents may include a variety of information such as name, address, and account number. Contacts Lists Under “Contacts Lists”, [Users] are able ...
Configuration: Call Restrictions
The purpose of this article is to show you how to restrict calls to specific States, Zipcodes or area codes. 1) Login to Call Center 2) On the side go to Configuration-> Call Restrictions 5) Click on Add new 6) Now name this restriction and choose ...
Configuration: States
States The states tab contains a complete list of the US and includes the State short and full name. States can be searched for by short name or full name. State Full Name may be edited from this view as well as the ability to specify NOT recording ...