Contact Lists: Remove a Contact
Remove a Contact
Under “Remove a Contact”, [Users] are able to
delete a contact from a single, or all, campaigns. This does not remove that number
from a contact list, nor does it place it on a do not call list. If a contact
list containing a deleted number is reapplied to a campaign, that number will
be available for that campaign again.
Contact Lists: Contacts Lists
ontact Lists contains the individual documents containing the numbers to be dialed by your Agents. These documents may include a variety of information such as name, address, and account number. Contacts Lists Under “Contacts Lists”, [Users] are able ...
Contact Lists: Do Not Call Lists
Do Not Call Lists Under “Do Not Call Lists”, [Users] can upload and edit Do Not Call Lists. As the name implies, these CSV files contain a list of numbers that are unable to be used by the dialer. These lists can include any type of number that ...
Reports: Calls Ineligible
The Calls Ineligible Report provides a list of calls that could not be made for a specific ineligibility reason (ie.., timezone, NPA-NXX) The report can be selected for all campaigns or a specific campaign OR all lists or a specific list. You also ...
Hosted Contact Center Data Definitions
Campaign Monitoring Data Campaign Column AO – The number of agents online. AR – The number of agents in Ready status. DL – The number of active calls with agents. LiU – The number of lines in use (active and in queue). Cn – The number of calls that ...
New Releases: HCC
Release 3.0.0 05-20-18 New Features Releases Intelligent Contacts will now be providing regularly scheduled releases to include new features, enhancements, changes to existing functionality, performance improvements and fixes. Releases will be made ...