Contact Lists: Contacts Lists
ontact Lists contains the
individual documents containing the numbers to be dialed by your Agents. These
documents may include a variety of information such as name, address, and
Under “Contacts Lists”, [Users] are able to
upload and edit Contact Lists. A Contact List is a CSV file containing a list
of numbers used by the dialer for campaigns. A contact list may include other
information associated with a single number, such as the contact’s name,
account number, address, balance due and more. The information in the contact
list may be customized a [User’s] needs, but must contain at least one phone
number. [Users] can view the contents of uploaded list, download a local copy
and remove a list entirely. You can also Edit a list from here (see below).
Below is a list of valid fields that can be
included in Contact Lists.
Phone Number — Format: 10 digits
First Name — Contact First Name
Middle Initial — Contact Middle Initial
Last Name — Contact Last Name
Name Prefix — Contact Name Prefix
Name Suffix — Contact Name Suffix
Company Name — Contact's Company Name
Email — Contact's Email Address
Address — Contact's Address
Apartment# — Contact's Apartment#
City — Contact's City
State — Contact's State (2 characters)
Postal Code — Contact's Postal Code / ZIP
Comments — Comments text
Website — Contact's Website
Title — Contact's Title
Account Balance Due — Account Balance Due
custom1 – custom11
Custom field — can be used for your own purpose
To Edit the list, click the Pencil ICON. From here, the only options available are to search for a specific entry by Account ID, Phone, First Name or Last Name and to remove the entry. To remove the entry on the list, select the Red X beside the record. When the delete action is performed, you will be presented with a verification/prompt. Selecting "OK" will remove the record; selecting "cancel" will cancel the function.
Contact Lists: Do Not Call Lists
Do Not Call Lists Under “Do Not Call Lists”, [Users] can upload and edit Do Not Call Lists. As the name implies, these CSV files contain a list of numbers that are unable to be used by the dialer. These lists can include any type of number that ...
Contact Lists: Remove a Contact
Remove a Contact Under “Remove a Contact”, [Users] are able to delete a contact from a single, or all, campaigns. This does not remove that number from a contact list, nor does it place it on a do not call list. If a contact list containing a deleted ...
Predictive Dialer System Logic
Overview: Intelligent Contacts’ Predictive Dialer Solution utilizes a number of factors - agent availability, average handle time, average hold time, calls waiting in queue, requested ratio - to make real time changes to the number of calls the ...
New Releases: HCC
Release 3.0.0 05-20-18 New Features Releases Intelligent Contacts will now be providing regularly scheduled releases to include new features, enhancements, changes to existing functionality, performance improvements and fixes. Releases will be made ...
Hosted Contact Center Data Definitions
Campaign Monitoring Data Campaign Column AO – The number of agents online. AR – The number of agents in Ready status. DL – The number of active calls with agents. LiU – The number of lines in use (active and in queue). Cn – The number of calls that ...