Contact Lists: Contacts Lists

Contact Lists contains the individual documents containing the numbers to be dialed by your Agents. These documents may include a variety of information such as name, address, and account number.

Contacts Lists

Under “Contacts Lists”, [Users] are able to upload and edit Contact Lists. A Contact List is a CSV file containing a list of numbers used by the dialer for campaigns. A contact list may include other information associated with a single number, such as the contact’s name, account number, address, balance due and more. The information in the contact list may be customized a [User’s] needs, but must contain at least one phone number. [Users] can view the contents of uploaded list, download a local copy and remove a list entirely. You can also Edit a list from here (see below).

Contact List Fields

Below is a list of valid fields that can be included in Contact Lists.

Field Label	Description
lead_phone	Phone Number — Format: 10 digits
lead_fname	First Name — Contact First Name
lead_mname	Middle Initial — Contact Middle Initial
lead_lname	Last Name — Contact Last Name
name_prefix	Name Prefix — Contact Name Prefix
name_suffix	Name Suffix — Contact Name Suffix
lead_company	Company Name — Contact's Company Name
lead_email	Email — Contact's Email Address
lead_address	Address — Contact's Address
lead_apto	Apartment# — Contact's Apartment#
lead_city	City — Contact's City
lead_state	State — Contact's State (2 characters)
lead_zip	Postal Code — Contact's Postal Code / ZIP
lead_description	Comments — Comments text
lead_website	Website — Contact's Website
lead_title	Title — Contact's Title
balance_due	Account Balance Due — Account Balance Due
custom1 – custom11	Custom field — can be used for your own purpose

Editing a Contact List

To Edit the list, click the Pencil ICON. From here, the only options available are to search for a specific entry by Account ID, Phone, First Name or Last Name and to remove the entry. To remove the entry on the list, select the Red X beside the record. When the delete action is performed, you will be presented with a verification/prompt. Selecting "OK" will remove the record; selecting "cancel" will cancel the function.