Editing Voicemail Greetings

Editing Voicemail Greetings

To modify a Voicemail Greeting, click on the "View" icon found in the Voicemail column for a VM enabled device found under Devices/Extensions. 



Then, click on the green "Greetings" button.



You have three audio "Types" you may choose from: Unavailable, Busy, and Temp. 


"Unavailable" is your default voicemail greeting. 
"Busy" is rarely ever used, so disregard it for now.
"Temp" will override both "Unavailable" and "Busy" if there is an audio file uploaded. "Temp" is good for adding temporary/special messages without removing or overwriting your default "Unavailable" message. 

When you've decided which audio type to use, click the "Edit" icon. You may now proceed to upload a new audio file. Please see How do I add new IVR Audio? for additional information regarding audio uploads. 

    • Related Articles

    • Stealth Voicemail Campaign Guide

      Change the way you communicate with potential and existing clients! We are excited to announce our newest Hosted Contact Center feature:                                                                                                                  ...

    • How do I add new IVR Audio?

      Select the button labeled +new audio at the top of the IVR Audio submenu. Give your audio a new, unique name and click ‘Create’. Make sure your audio name adequately describes the file itself, this will make it easier to select the correct audio file ...

    • Predictive Dialer System Logic

      Overview:   Intelligent Contacts’ Predictive Dialer Solution utilizes a number of factors - agent availability, average handle time, average hold time, calls waiting in queue, requested ratio - to make real time changes to the number of calls the ...

    • Editing Existing IVRs

      1. On the Call Paths/IVR submenu, click on the Edit icon next to the IVR that needs to be updated.  2. Once in the IVR itself, you can: Add New Steps: click +Add New Step Select your desired action from the drop-down menu provided and fill in the two ...

    • Contact Lists: Contacts Lists

      ontact Lists contains the individual documents containing the numbers to be dialed by your Agents. These documents may include a variety of information such as name, address, and account number. Contacts Lists Under “Contacts Lists”, [Users] are able ...