How do I add new IVR Audio?
Select the button labeled +new audio at the top of the IVR Audio submenu. Give your audio a new, unique name and click ‘Create’.
Make sure your audio name adequately describes the file itself, this will make it easier to select the correct audio file when creating your IVRs.
Next, you’ll be brought to the Edit Audio screen for your new audio file. Select “add audio file”, followed by “Upload a new audio file” if you already have one prepared, or “Record using your microphone” if you do not.
To upload an existing file, click “Choose File” and select the desired file from your local desktop.
Accepted audio file formats include: wav, mp3, ul, gsm, m4a, and asf.
To record a file, click “Start Recording” and begin speaking. Be sure your computer has a microphone available, or this will most assuredly not work. When you are finished, and are satisfied with your recording, click the bright
orange “Recording” button to stop the recording. Once an audio file is either uploaded or recorded, click “Save Changes”. Your new audio is now ready to be used.
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