How do I add a new Phone Number?

How do I add a new Phone Number?

Select the button labeled +new phone number at the top of the Phone Numbers submenu (found under Routing). If you are using a virtual number, substitute a phone number for a new, unique name in the field labeled “Phone”. Otherwise, use a preexisting real number.

If a new number is required, please contact support@intelligentcontacts.com.
Next, give your new number a description and a type and click Submit. The assigned type is only for internal use and does not affect the number’s functionality in any way. 
To route your new number, click the pencil icon (Edit) from the list of phone numbers. Select the IVR you want the number to be routed to from the Inbound Route dropdown menu and click “Save Changes”.  


    • Related Articles

    • Routing: Call Paths/IVR

      IVR An IVR (Interactive Voice Response) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones that are created/input through use of a keypad.  This section is used to manage IVRs.  Users can search by ...

    • How do I create a new IVR?

      Select the button labeled +add new IVR at the top of the Call Paths/IVRs submenu. Enter a new unique name for your new IVR and click submit. Next, you’ll need to create the sequence of actions to be used by your new IVR. Select +Add new step to add ...

    • How to add Answering Machine Detection (AMD) to an Outbound IVR

      What is Answering Machine Detection? Intelligent Contacts' Hosted Contact Center Answering Machine Detection (AMD) service can determine if an outbound call was answered by a person or picked up by an answering or fax machine, and route the call ...

    • How do I create a new Schedule?

      Select the button labeled +add schedule at the top of the Scheduler submenu. Give the new schedule a name and a description, then select the IVR you want to make active. Set the times you would like the IVR to be active in the remaining dropdown ...

    • Setting up Agent Call in Log in

      Setting up Agent Call in Log in Purpose: This article can be used to activate a third option for agents to connect to the Hosted Contact Center using any available telephone. When an agent logs into the HCC, a login screen displays the options of a ...