Intelligent Contacts | General

General
General: Merchant Gateway Recurring Payments Instructions
1. Review Existing Recurring Payments 2. Setting up Payments 2.1 Setting up a Single Payment 2.1.1 Add New Payment 2.1.2 Enter Payment Information 2.1.3 Complete Payment Set Up 2.1.3 Confirmation Screen 2.2 Setting up Recurring Payments 2.2.1 Add New ...
Merchant Gateway Training: Episode 1
Creating a new user on MG
Creating a new user on Merchant Gateway An Intelligent Contacts Merchant Gateway admin user can create and control access levels for other users. The first step is to login to www.ipsecurelink.com: Once the admin user is logged in, the Merchant ...
ACH Response Codes
Code Response Description R01 Insufficient Funds R02 Account Closed R03 No Account/Unable to Locate Account R04 Invalid Account Number R06 Returned per Originating Depository Financial Institution's Request R07 Authorization Revoked by Customer R08 ...
Adding Custom Fields to Merchant Gateway Terminal
The way your Merchant Gateway Virtual Terminal looks can vary depending on you level of service. However, most Intelligent Contacts Merchant Gateway Virtual Terminals will look similar to the following: To add custom fields do the following: 1. Login ...
How to add automated transaction reports in Merchant Gateway
How to add automated transaction reports in Merchant Gateway The Intelligent Contacts Merchant Gateway has an “on demand” transaction log that allows a user, depending on that user’s access level, to view transactions and transaction history for any ...
Credit Card Decline Codes
Below is a general list of credit card decline codes. If you encounter one that is not on this list, it may be processor specific. If you need further assistance, please contact support@intelligentcontacts.com Response Description 01 Declined - Call ...
How to Change Merchant Gateway Password
Change Password Under the "My Profile" menu category, you can change your password when required/desired. As with other change password functions, New and Confirm passwords must match.

Popular Articles
How do I add a new Phone Number?
Select the button labeled +new phone number at the top of the Phone Numbers submenu (found under Routing). If you are using a virtual number, substitute a phone number for a new, unique name in the field labeled “Phone”. Otherwise, use a preexisting ...
How do I create a new Schedule?
Select the button labeled +add schedule at the top of the Scheduler submenu. Give the new schedule a name and a description, then select the IVR you want to make active. Set the times you would like the IVR to be active in the remaining dropdown ...
How do I add a new Call Result?
Select the button labeled + add call result at the top of the Call Results menu. Fill out the form and click Submit.
How do I create a new IVR?
Select the button labeled +add new IVR at the top of the Call Paths/IVRs submenu. Enter a new unique name for your new IVR and click submit. Next, you’ll need to create the sequence of actions to be used by your new IVR. Select +Add new step to add ...
How do I add a new Agent/User in Call Center
Begin by selecting +new agent from the Agents submenu or +new user from the Users submenu. Fill out the form below and assign an extension. If no extensions are available, set one up under the Devices/Extensions submenu. If creating an Agent, set the ...

Intelligent Contacts | General | Knowledge Base

General

General: Merchant Gateway Recurring Payments Instructions

Merchant Gateway Training: Episode 1

Creating a new user on MG

ACH Response Codes

Adding Custom Fields to Merchant Gateway Terminal

How to add automated transaction reports in Merchant Gateway

Credit Card Decline Codes

How to Change Merchant Gateway Password

Popular Articles

How do I add a new Phone Number?

How do I create a new Schedule?

How do I add a new Call Result?

How do I create a new IVR?

How do I add a new Agent/User in Call Center