Routing
How to add Answering Machine Detection (AMD) to an Outbound IVR
What is Answering Machine Detection? Intelligent Contacts' Hosted Contact Center Answering Machine Detection (AMD) service can determine if an outbound call was answered by a person or picked up by an answering or fax machine, and route the call ...
Call Survey Implementation
To implement a survey you created, you will need to create a new IVR for it. In this IVR you'll need to use only the "AGI" IVR action. In parameter 1, enter the following: survey.php|#. Replace # with the ending value in the URL for the survey of ...
Editing Existing IVRs
1. On the Call Paths/IVR submenu, click on the Edit icon next to the IVR that needs to be updated. 2. Once in the IVR itself, you can: Add New Steps: click +Add New Step Select your desired action from the drop-down menu provided and fill in the two ...
Routing: Survey
Survey The IVR Survey Module, located under the "Routing" menu category provides functionality to: Create and edit surveys that contain open-ended questions or standard responses View a summary of surveys attempted with results Show the detailed ...
Routing: Phone Numbers
Phone Numbers In this area, Inbound Phone Numbers are managed. From here, you can search for, edit, delete or create a new Phone Number. Add New Phone Number To add a New Phone Number, select "+new phone number". Populate the phone number, your ...
Routing: IVR Audio
IVR Audio From this selection, IVR Audio files are managed. It provides a list of existing IVR Audios and allows you to search for an existing audio, listen to the recording, edit or delete. Helpful Hints: There are two types of records/audio files ...
Routing: Call Paths/IVR
IVR An IVR (Interactive Voice Response) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones that are created/input through use of a keypad. This section is used to manage IVRs. Users can search by ...
Routing: Scheduler
Scheduler This is where schedules are managed. The scheduler is used to indicate when to play closed messages, holiday greetings, etc. Quick tips - A schedule must have a name AND a schedule must be linked to an IVR. If you do not have an IVR, a ...