Reports
Reports: Dialer (Callcenter Usage) Report
The Dialer (Callcenter Usage) Report reflects Total Calls and Total Minutes of Usage. The report summary includes Total Calls and Minutes Usage by Today, This Week, Current Month, Last Month and Rolling 30 days. The Data can be charted by last 24 ...
Reports: Automatic Call Distribution
The Automatic Call Distribution (ACD) Report provides performance metrics and can be selected by date range, all campaigns or a specific campaign, all DNIS or a specific DNIS, All call types or a specific call type in summary and detail format. Once ...
Reports: Access Log Report
The Access Log Report captures and reports all access into the dialer and can be selected by date range, all users or a specific user. Once the report has completed, it can be exported to either a CSV or PDF. Fields include: Field ...
Reports: Minutes Usage
The Minutes Usage Report provides a summary and detail of all calls and billable minutes. Summary information includes total calls and billable time for the selected period. The report can be selected by date range, Account ID, ANI, phone, all ...
Reports: Agent Status Detail
The Agent Status Detail Report provides insight into potential technical issues or agent performance issues. It can be selected by date range, for all agents or one specific agent. Once the report has completed, it can be exported to either a CSV ...
Reports: Agent Performance
The Agent Performance Report is useful for providing insight into an agent's performance, which can be used for recognition, coaching and/or development. This report can be selected by date range, all agents, or a specific agent. Once the report has ...
Reports: Agent Summary by Campaign
The Agent Summary by Campaign Report summarizes for the date range selected, agent activity by campaign. This report can be a useful tool for managing agent performance related to a specific campaign or all campaigns. Once the report has completed, ...
Reports: Agent Call Summary
The Agent Call Summary report provides an overall summary of calls and can be selected by date range, all campaigns or a specific campaigns. It can be used for a quick review/summary of Agent Performance as it relates to a specific campaign or all ...
Reports: Recordings
The Recordings Report provides a list of recordings of calls and can be selected by date range, phone number, Account ID, all agents or a specific agent, all campaigns or a specific campaign, a specific ANI, all call results or a specific call ...
Reports: Calls Ineligible
The Calls Ineligible Report provides a list of calls that could not be made for a specific ineligibility reason (ie.., timezone, NPA-NXX) The report can be selected for all campaigns or a specific campaign OR all lists or a specific list. You also ...
Reports: Failed Calls
The Failed Calls Report can be used for performance reporting across campaigns. The report can be selected by date range, all campaigns or a specific campaign. Once the report has completed, it can be exported to either a CSV or PDF. Fields ...
Reports: Calls Abandoned
The Calls Abandoned Report can be used as a part of workforce management as it identifies abandoned calls within a specified time frame as well as across specific campaigns. The report can be selected by date range, all campaigns or a specific ...
Reports: Calls Received
The Calls Received Report can be used to manage performance across agents, campaigns, and result codes. The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a specific Account ID, all ...
Reports: Calls Dialed
The Calls Dialed Report can be used to manage performance across lists, agents, or campaigns. The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a specific Account ID, all call result ...
Reports: Call Results Report
The Call Results Report can be used to manage performance across lists, agents, campaigns, result codes and termination events. The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a ...