Velocity - 2021 Client Roundtable - Event Recording
A virtual event held March 3, 2021 where we shared ideas, strategic insight, and reviewed our products' newest features and enhancements created to help your business succeed.
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How do I add new IVR Audio?
Select the button labeled +new audio at the top of the IVR Audio submenu. Give your audio a new, unique name and click ‘Create’. Make sure your audio name adequately describes the file itself, this will make it easier to select the correct audio file ...
How do I verify Call Recording Restrictions (by State)
In the list of states under the States submenu, each state that has recordings blocked will have a crossed out microphone icon with the word 'in' or 'out' depending on whether inbound or outbound recordings are blocked for that campaign. Once the ...
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MASTER SERVICES AGREEMENT (Last Updated 05/12/2021) This Master Services Agreement (“Agreement”) is an agreement between you and/or your company (“Client”) and Intelligent Contacts Inc (“IC”). It describes the Services provided by Intelligent ...
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I. Problem Statement Overview For API Credentials please reach out to support at support@intelligentcontacts.com or 1-800-214-7490 Option 1 Intelligent Contacts developed an API platform that allows financial institutions, credit bureaus, debt ...
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The Calls Dialed Report can be used to manage performance across lists, agents, or campaigns. The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a specific Account ID, all call result ...