Stealth Voicemail Campaign Guide

Stealth Voicemail Campaign Guide




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                                                                                                                           Stealth Voicemail Campaign!



Stealth Voicemail campaigns send voicemail messages without ringing the recipient's phone. This feature allows you to avoid “hang-ups” and can minimize the number of “No contact” calls with consumers. You can simply deliver your message while still allowing the consumer to call back if desired. Configuration is designed to be frictionless and is similar to the set up of other campaigns. We've also added a new "Messages" report that will make keeping track of all sent messages a breeze!

Configure StealthVM campaign:

  1. Login as Admin and goto Campaigns/ Campaigns, click +new campaign, enter  Campaign Name and Campaign descriptions then click Submit:
  2. The campaign is created and the Admin is redirected to campaign's settings:

    General settings:

    • Campaign type - Outbound / Stealth Voicemail

    • Use Caller ID - check Use Global Caller ID or Specifically define a Caller ID

    • Speed Limit - choose a value from the dropdown (10, 20, 50, 100, 200, 500, 1000)

    • Click Save changes

    *speed limit - number of StealthVM sent per minute from the Contact list. If Contact list contains 3000 contacts and Speed limit is set as "Limit to 1000 per minute," VM will be sent by 1000 per minute during 3 min


What to send:
  • What to Send - click Choose file and upload the selected file. File can be in mp3 or .wav format up to 10MB. 

  • After uploading, the audio file is displayed in the Admin's interface and can be played:


Who to send to:
  1. Contact list - select the appropriate Contact list.
Who not to send to:
  1. Do not call list - select the appropriate Do not call list.
When to send:
  1. Start campaign on - choose date and hour when the campaign should start:

  1. Limit by Time Zone - choose Time Zones and set limits.


Run StealthVM campaign:

StealthVM campaign can Run if...

  1. Voicemail message audio file is uploaded (What to send tab)

  2. At least one contact list is assigned (Who to call tab)

  3. Start campaign on date and time is not set (When to send)

After all mandatory fields are filled, the Admin can Run the campaign.


How StealthVM campaigns work:

  1. StealthVM campaign will automatically start on the date and time entered in the Start campaign on field after the Admin clicks Run

  2. Stealth voicemail messages will be sent to all contacts from assigned Contact lists.

  3. If the same phone number is included in 2 or more Contact lists, we will send 1 Stealth voicemail message per Contact List.

  4. If the same phone number is included twice in the assigned Contact list, we will send 1 Stealth voicemail message.

  5. Stealth voicemail messages will be sent according to the set Speed Limit.
    (For example: Running a StealthVM campaign with a contact list of 1000  and Speed Limit is set as Limit to 500 per minute will take 2 minutes to complete)

  6. Campaign will automatically stop after all Stealth voicemail messages are delivered.

  7. All the information about sent Stealth voicemail messages is displayed in Reports / Messages report.





Reports / Messages report:

The following information is listed in the Messages report:

  • Time - date and time when StealthVM was sent (not received)

  • Type - campaign type

  • Campaign - campaign name

  • List - attached contact list

  • Phone - phone number where the message was sent

  • Caller ID - campaign’s caller ID

  • Status - message’s status

Status can be displayed as...

  • Pending: the message is processing.

  • Success: the message was successfully sent

  • Fail: the message was not sent (additional information listed on Message Details page)

Note: Recently sent StealthVM messages will show Pending status in Reports / Messages. Their status will update to Success or Fail within 10 minutes.




Message Details page:

After clicking on a specific StealthVM Time, the Message details page opens in a new window.

  • Time - date and time when Stealth voicemail message was sent (not received)

  • Type - campaign type

  • Campaign - campaign name

  • List - attached contact list

  • Audio message - message audio file that was sent  (downloadable)

  • Phone - phone number where the message was sent

  • Caller ID - campaign’s caller ID

  • Status - message’s status

Status can be displayed as:

  • pending: the message is processing

  • success: the message was successfully sent

  • fail: the message was not sent, and the reason why




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