This is where schedules are managed. The scheduler is used to indicate when to play closed messages, holiday greetings, etc.
Quick tips - A schedule must have a name AND a schedule must be linked to an IVR.
If you do not have an IVR, a quick link will take you to the tab to create an IVR
To add a new schedule, click + add schedule.
Provide a new schedule name.
Provide a description of the schedule being defined.
Select the IVR that will be made active.
Select the specific days/months/times the IVR will be active.
When finished, click "Save Changes".
How do I create a new Schedule?
Select the button labeled +add schedule at the top of the Scheduler submenu. Give the new schedule a name and a description, then select the IVR you want to make active. Set the times you would like the IVR to be active in the remaining dropdown ...
Routing: Call Paths/IVR
IVR An IVR (Interactive Voice Response) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones that are created/input through use of a keypad. This section is used to manage IVRs. Users can search by ...
How to add Answering Machine Detection (AMD) to an Outbound IVR
What is Answering Machine Detection? Intelligent Contacts' Hosted Contact Center Answering Machine Detection (AMD) service can determine if an outbound call was answered by a person or picked up by an answering or fax machine, and route the call ...
How do I add a new Phone Number?
Select the button labeled +new phone number at the top of the Phone Numbers submenu (found under Routing). If you are using a virtual number, substitute a phone number for a new, unique name in the field labeled “Phone”. Otherwise, use a preexisting ...
Routing: IVR Audio
IVR Audio From this selection, IVR Audio files are managed. It provides a list of existing IVR Audios and allows you to search for an existing audio, listen to the recording, edit or delete. Helpful Hints: There are two types of records/audio files ...