Routing: Phone Numbers

this option serves to verify number existence and, if enabled, performs dials to the specified number at a set frequency.Phone Numbers

In the HCC, inbound phone numbers are managed in the Routing: Phone Numbers tab.  From here, you can search for, edit, delete or create a new Phone Number.

Add New Phone Number

To add a New Phone Number, select "+new phone number".  Populate the phone number, your description and Type (VOIP, T1/PRI, PSTN, Broadvoice) and click "Submit".   Once created, the Phone Number can be edited.

Edit Phone Number

To Edit a Phone Number, select the Pencil/edit ICON.  This is the area where you can enable DID testing and identify an inbound route.  When complete, select "Save changes".

From this area you can also search a DID log by entering a From: and To: Date and selecting "Search".  The log will be listed by Time and Result.

DID Testing: this option serves to verify number existence and, if enabled, performs dials to the specified number at a set frequency.

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