From this selection, IVR Audio files are managed. It provides a list of existing IVR Audios and allows you to search for an existing audio, listen to the recording, edit or delete.
There are two types of records/audio files - the ones you upload from your computer or the ones that you can create in real time using your microphone.
Audio file types that can be used are .wav, .mp3, .ul, .gsm, .vox, .m4a, .asf.
If you want to record a file using your microphone, choose "Record using your microphone" then click "Start recording" to begin. When finished, click on the red button and recording will stop. The length of microphone recordings is limited to 120 seconds.
New IVR Audio
To create a new IVR Audio, select "+new audio". A popup will appear in the center of the screen for entering the name of the audio. Enter the name and select "create".
To complete the creation of your new audio, select "add audio file", select or record the audio and click "Save Changes". Your new IVR audio will appear in the list of IVR audios when you are finished.
Edit IVR Audio
To edit an IVR Audio, select the audio to be edited. You will be able to change the audio name, remove or add an audio file.
How do I add new IVR Audio?
Select the button labeled +new audio at the top of the IVR Audio submenu. Give your audio a new, unique name and click ‘Create’. Make sure your audio name adequately describes the file itself, this will make it easier to select the correct audio file ...
Routing: Call Paths/IVR
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How to add Answering Machine Detection (AMD) to an Outbound IVR
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Scheduler This is where schedules are managed. The scheduler is used to indicate when to play closed messages, holiday greetings, etc. Quick tips - A schedule must have a name AND a schedule must be linked to an IVR. If you do not have an IVR, a ...