Reports: Recordings

Reports: Recordings

The Recordings Report provides a list of recordings of calls and can be selected by date range, phone number, Account ID, all agents or a specific agent, all campaigns or a specific campaign, a specific ANI, all call results or a specific call result.  Recordings can also be downloaded from this screen. Once the report has completed, it can be exported to either a CSV or PDF. 



Fields include:

Field                                           Description/Definition
Call Date
Date and time of call
CallerID
Caller ID from which call was made
Agent
Agent's name
Dialed Number
Number that was dialed
Listen
Click and listen to the recording
Download
Download the recording
Campaign
Campaign Type
Duration
Duration of Call
Billable Duration
Billable Duration of call
Call Result
Result Code
Account ID
Account ID

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