Reports: Recordings

The Recordings Report provides a list of recordings of calls and can be selected by date range, phone number, Account ID, all agents or a specific agent, all campaigns or a specific campaign, a specific ANI, all call results or a specific call result.  Recordings can also be downloaded from this screen. Once the report has completed, it can be exported to either a CSV or PDF.

Fields include:

Field                                           Description/Definition

Call Date	Date and time of call
CallerID	Caller ID from which call was made
Agent	Agent's name
Dialed Number	Number that was dialed
Listen	Click and listen to the recording
Download	Download the recording
Campaign	Campaign Type
Duration	Duration of Call
Billable Duration	Billable Duration of call
Call Result	Result Code
Account ID	Account ID

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