The
Recordings Report provides a list of recordings of calls and can be selected by date
range, phone number, Account ID, all agents or a specific agent, all
campaigns or a specific campaign, a specific ANI, all call results or a
specific call result. Recordings can also be downloaded from this screen. Once the report
has completed, it can be exported to either a CSV or PDF. |
Call Date | Date and time of call |
CallerID | Caller ID from which call was
made |
Agent | Agent's name |
Dialed Number | Number that was dialed |
Listen | Click and listen to the
recording |
Download | Download the recording |
Campaign | Campaign Type |
Duration | Duration of Call |
Billable Duration | Billable Duration of call |
Call Result | Result Code |
Account ID | Account ID |