Performance: Dial Table

Performance: Dial Table

Dial Table


The Dial Table depicts a list of all campaigns and specific details associated with each.










Field Definitions are as follows:

Campaign
Campaign Name
Eligible
Total Eligible
Not Called
Total Not Called
Called
Total Called
Queued
Total Queued
Callback Today
Total Callback Today
Callback Beyond
Total Callback Beyond
Called Today
Total Called today
First Time
Total First Time Called
Exhausted
max attempts reached for all numbers on that contact/lead





    • Related Articles

    • Reports: Agent Performance

      The Agent Performance Report is useful for providing insight into an agent's performance, which can be used for recognition, coaching and/or development. This report can be selected by date range, all agents, or a specific agent. Once the report has ...

    • Reports: Agent Call Summary

      The Agent Call Summary report provides an overall summary of calls and can be selected by date range, all campaigns or a specific campaigns.  It can be used for a quick review/summary of Agent Performance as it relates to a specific campaign or all ...

    • Performance: Campaign Stats

      Campaign Stats Campaign Stats provides performance monitoring of all campaigns. Hint - If light bulb is "on", Campaign is running. Campaign Stats provides performance monitoring of campaigns. Field                                              ...

    • Reports: Agent Status Detail

      The Agent Status Detail Report provides insight into potential technical issues or agent performance issues.  It can be selected by date range, for all agents or one specific agent.  Once the report has completed, it can be exported to either a CSV ...

    • Reports: Agent Summary by Campaign

      The Agent Summary by Campaign Report summarizes for the date range selected, agent activity by campaign.  This report can be a useful tool for managing agent performance related to a specific campaign or all campaigns.  Once the report has completed, ...