How do I create a new IVR?

How do I create a new IVR?

Select the button labeled +add new IVR at the top of the Call Paths/IVRs submenu. Enter a new unique name for your new IVR and click submit. Next, you’ll need to create the sequence of actions to be used by your new IVR.

Select +Add new step to add an action to the IVR. Select your desired action from the drop-down menu provided. Fill in the two parameters as needed. (See IVR Action List for more information). When a call occurs, it will progress through your IVR from top to bottom.


To the left is a simple IVR that will take an incoming call, play a message, and redirect it based on user input.

1.Answer the Call – The IVR answers the incoming call.
2.Read Keys – The IVR will play a recording (Parameter #1) and accept key input. (i.e. “For Claims, press 1. For Billing, press 2. To speak to a Representative, press 0”)
3.The IVR will then initiate the action associated with the keypress. These actions are set under IVR Keys.
4.In this example, pressing 1 or 2 will direct the call to a different IVR, and pressing 0 will direct it to a campaign.

After editing an IVR, be sure to re-save the numbers connecting to it, otherwise your changes will not take affect. 
    • Related Articles

    • New Releases: HCC

      Release 3.0.0 05-20-18 New Features Releases Intelligent Contacts will now be providing regularly scheduled releases to include new features, enhancements, changes to existing functionality, performance improvements and fixes. Releases will be made ...
    • How do I add new IVR Audio?

      Select the button labeled +new audio at the top of the IVR Audio submenu. Give your audio a new, unique name and click ‘Create’. Make sure your audio name adequately describes the file itself, this will make it easier to select the correct audio file ...
    • How do I create a new Schedule?

      Select the button labeled +add schedule at the top of the Scheduler submenu. Give the new schedule a name and a description, then select the IVR you want to make active. Set the times you would like the IVR to be active in the remaining dropdown ...
    • Routing: Call Paths/IVR

      IVR An IVR (Interactive Voice Response) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones that are created/input through use of a keypad.  This section is used to manage IVRs.  Users can search by ...
    • How do I add a new Phone Number?

      Select the button labeled +new phone number at the top of the Phone Numbers submenu (found under Routing). If you are using a virtual number, substitute a phone number for a new, unique name in the field labeled “Phone”. Otherwise, use a preexisting ...