How do I add new IVR Audio?
Select the button labeled +new audio at the top of the IVR Audio submenu.
Give your audio a new, unique name and click ‘Create’.
Make sure your audio
name adequately describes the file itself, this will make it easier to select
the correct audio file when creating your IVRs.
Next, you’ll be brought to the
Edit Audio screen for your new audio file. Select “add audio file”, followed by
“Upload a new audio file” if you already have one prepared, or “Record using
your microphone” if you do not.
To upload an existing file, click “Choose
File” and select the desired file from your local desktop.
Accepted audio file formats include: wav, mp3, ul, gsm, m4a, and asf.
To record a file, click “Start Recording” and
begin speaking. Be sure your computer has a microphone available, or this will
most assuredly not work. When you are finished, and are satisfied with your
recording, click the bright
orange “Recording” button to stop the recording. Once an audio file is either uploaded or recorded, click “Save
Changes”. Your new audio is now ready to be used.
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