Select the button labeled +new audio at the top of the IVR Audio submenu.
Give your audio a new, unique name and click ‘Create’.
Make sure your audio
name adequately describes the file itself, this will make it easier to select
the correct audio file when creating your IVRs.
Next, you’ll be brought to the
Edit Audio screen for your new audio file. Select “add audio file”, followed by
“Upload a new audio file” if you already have one prepared, or “Record using
your microphone” if you do not.
To upload an existing file, click “Choose
File” and select the desired file from your local desktop.
Accepted audio file formats include: wav, mp3, ul, gsm, m4a, and asf.
To record a file, click “Start Recording” and
begin speaking. Be sure your computer has a microphone available, or this will
most assuredly not work. When you are finished, and are satisfied with your
recording, click the bright
orange “Recording” button to stop the recording. Once an audio file is either uploaded or recorded, click “Save
Changes”. Your new audio is now ready to be used.
Editing Voicemail Greetings
To modify a Voicemail Greeting, click on the "View" icon found in the Voicemail column for a VM enabled device found under Devices/Extensions. Then, click on the green "Greetings" button. You have three audio "Types" you may choose from: ...
How do I create a new IVR?
Select the button labeled +add new IVR at the top of the Call Paths/IVRs submenu. Enter a new unique name for your new IVR and click submit. Next, you’ll need to create the sequence of actions to be used by your new IVR. Select +Add new step to add ...
How to add Answering Machine Detection (AMD) to an Outbound IVR
What is Answering Machine Detection? Intelligent Contacts' Hosted Contact Center Answering Machine Detection (AMD) service can determine if an outbound call was answered by a person or picked up by an answering or fax machine, and route the call ...
Routing: IVR Audio
IVR Audio From this selection, IVR Audio files are managed. It provides a list of existing IVR Audios and allows you to search for an existing audio, listen to the recording, edit or delete. Helpful Hints: There are two types of records/audio files ...
Routing: Call Paths/IVR
IVR An IVR (Interactive Voice Response) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones that are created/input through use of a keypad. This section is used to manage IVRs. Users can search by ...