Related Articles
Reports: Calls Abandoned
The Calls Abandoned Report can be used as a part of workforce management as it identifies abandoned calls within a specified time frame as well as across specific campaigns. The report can be selected by date range, all campaigns or a specific ...
Reports: Calls Dialed
The Calls Dialed Report can be used to manage performance across lists, agents, or campaigns. The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a specific Account ID, all call result ...
Reports: Calls Ineligible
The Calls Ineligible Report provides a list of calls that could not be made for a specific ineligibility reason (ie.., timezone, NPA-NXX) The report can be selected for all campaigns or a specific campaign OR all lists or a specific list. You also ...
Reports: Calls Received
The Calls Received Report can be used to manage performance across agents, campaigns, and result codes. The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a specific Account ID, all ...
Reports: Agent Call Summary
The Agent Call Summary report provides an overall summary of calls and can be selected by date range, all campaigns or a specific campaigns. It can be used for a quick review/summary of Agent Performance as it relates to a specific campaign or all ...