Editing Existing IVRs

Editing Existing IVRs

1. On the Call Paths/IVR submenu, click on the Edit icon next to the IVR that needs to be updated. 

2. Once in the IVR itself, you can:
  • Add New Steps: click +Add New Step Select your desired action from the drop-down menu provided and fill in the two parameters as needed.

  • Rearrange Steps: click & drag the four-way arrow icon next your chosen IVR step to move it up/down in the list. Remember, the IVR follows steps in order from top to bottom. 

  • Remove Steps: Click the remove icon on the far right of the step you wish to remove
Changes are no longer Autosaved. Remember to click "Save".


3. Go to the Phone Numbers submenu and re-save all numbers that route to the newly edited IVR. 
To re-save a phone number: select the edit icon next to the phone number that needs to be re-saved. Click "Save Changes". 
Your IVR will be under "Inbound Route: "

If you do not re-save the phone numbers, your changes will not take effect. 

    • Related Articles

    • How do I create a new IVR?

      Select the button labeled +add new IVR at the top of the Call Paths/IVRs submenu. Enter a new unique name for your new IVR and click submit. Next, you’ll need to create the sequence of actions to be used by your new IVR. Select +Add new step to add ...

    • Routing: Call Paths/IVR

      IVR An IVR (Interactive Voice Response) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones that are created/input through use of a keypad.  This section is used to manage IVRs.  Users can search by ...

    • How to add Answering Machine Detection (AMD) to an Outbound IVR

      What is Answering Machine Detection? Intelligent Contacts' Hosted Contact Center Answering Machine Detection (AMD) service can determine if an outbound call was answered by a person or picked up by an answering or fax machine, and route the call ...

    • How do I add new IVR Audio?

      Select the button labeled +new audio at the top of the IVR Audio submenu. Give your audio a new, unique name and click ‘Create’. Make sure your audio name adequately describes the file itself, this will make it easier to select the correct audio file ...

    • Predictive Dialer System Logic

      Overview:   Intelligent Contacts’ Predictive Dialer Solution utilizes a number of factors - agent availability, average handle time, average hold time, calls waiting in queue, requested ratio - to make real time changes to the number of calls the ...