Reports: Dialer (Callcenter Usage) Report
(Callcenter Usage) Report reflects Total Calls and Total Minutes of
|The report summary includes Total Calls and Minutes Usage by
Today, This Week, Current Month, Last Month and Rolling 30 days.|
The Data can
be charted by last 24 hours, reflected by hour; last 30 days, reflected by
date, or last 12 months, reflected by month.
is also reflected numerically to include the Time Period selected, Total
Number of Calls and Total Billed minutes.|
Reports: Access Log Report
The Access Log Report captures and reports all access into the dialer and can be selected by date range, all users or a specific user. Once the report has completed, it can be exported to either a CSV or PDF. Fields include: Field ...
Reports: Call Results Report
The Call Results Report can be used to manage performance across lists, agents, campaigns, result codes and termination events. The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a ...
Reports: Minutes Usage
The Minutes Usage Report provides a summary and detail of all calls and billable minutes. Summary information includes total calls and billable time for the selected period. The report can be selected by date range, Account ID, ANI, phone, all ...
How to add automated transaction reports in Merchant Gateway
How to add automated transaction reports in Merchant Gateway The Intelligent Contacts Merchant Gateway has an “on demand” transaction log that allows a user, depending on that user’s access level, to view transactions and transaction history for any ...
Reports: Calls Abandoned
The Calls Abandoned Report can be used as a part of workforce management as it identifies abandoned calls within a specified time frame as well as across specific campaigns. The report can be selected by date range, all campaigns or a specific ...