Reports: Calls Received
| The
Calls Received Report can be used to manage performance across agents, campaigns, and result codes. The report can be selected by date range,
for all agents or a specific agent, all campaigns or a specific campaign, a
specific Account ID, all call result codes or a specific call result code and
ALL DNIS or a specific DNIS. Once the
report has completed, it can be exported to either a CSV or PDF. |
Field Description/Definition
| Call Date | Date of the Call |
| Call Type | Type of Call |
| Phone | Phone number dialed |
| Call Status | Status of the call |
| Call Duration | Call Duration |
| Wait Time | Time Caller Waited |
| Agent | Agent |
| Campaign | Campaign type |
| Account ID | Account ID |
| DNIS | DNIS caller dialed |
| Result Code | Result Code |
| Final | Identified in Call Result
definition |
| Termination Event | Complete Agent |
| Complete Caller | |
| Abandoned | |
| Exit with Timeout |
Final is associated with the Call Result Definition created by the Admin.
Termination
Event includes the description of the event which terminated the call and can
be helpful when receiving complaints of disconnects.
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