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Reports: Failed Calls
The Failed Calls Report can be used for performance reporting across campaigns. The report can be selected by date range, all campaigns or a specific campaign. Once the report has completed, it can be exported to either a CSV or PDF. Fields ...
Reports: Calls Dialed
The Calls Dialed Report can be used to manage performance across lists, agents, or campaigns. The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a specific Account ID, all call result ...
Reports: Calls Received
The Calls Received Report can be used to manage performance across agents, campaigns, and result codes. The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a specific Account ID, all ...
Reports: Automatic Call Distribution
The Automatic Call Distribution (ACD) Report provides performance metrics and can be selected by date range, all campaigns or a specific campaign, all DNIS or a specific DNIS, All call types or a specific call type in summary and detail format. Once ...
Reports: Calls Ineligible
The Calls Ineligible Report provides a list of calls that could not be made for a specific ineligibility reason (ie.., timezone, NPA-NXX) The report can be selected for all campaigns or a specific campaign OR all lists or a specific list. You also ...