Reports: Call Results Report
Call Results Report can be used to manage performance across lists, agents, campaigns, result codes and termination events. The report can be selected by date range,
for all agents or a specific agent, all campaigns or a specific campaign, a
specific contact list or all call result codes or a specific call result
code. Once the report has completed,
it can be exported to either a CSV or PDF. |
|Call Date||Date of the Call|
|Call List||Call List Name|
|Call Type||Type of Call|
|Phone||Phone number dialed|
|Call Status||Status of the call|
|Call Duration||Call Duration|
|Account ID||Account ID|
|Caller ID||Caller ID|
|Result Code||Call Result|
|Final||Identified in Call Result
|Termination Event||Complete Agent|
|Exit with Timeout|
"Final" is associated with the Call Result Definition created by the Admin.
Event includes the description of the event which terminated the call and can
be helpful when receiving complaints of disconnects.
Performance: Call Results by Campaign/Agents
Call Results by Campaign Call Results by Campaign provides a view of all results by Campaign; it includes all defined Result Codes defined. An example of the report is below. Call Results by Agents As with Call Results by Campaign, this provides a ...
Campaigns: Call Results
Call Results are the result of a call that has been made by an agent. Once it is defined, it can be used by an agent if it is associated with a campaign (see Campaigns: Campaigns). Existing call results can be searched by Code or Description or ...
Reports: Calls Received
The Calls Received Report can be used to manage performance across agents, campaigns, and result codes. The report can be selected by date range, for all agents or a specific agent, all campaigns or a specific campaign, a specific Account ID, all ...
Reports: Minutes Usage
The Minutes Usage Report provides a summary and detail of all calls and billable minutes. Summary information includes total calls and billable time for the selected period. The report can be selected by date range, Account ID, ANI, phone, all ...
How do I add a new Call Result?
Select the button labeled + add call result at the top of the Call Results menu. Fill out the form and click Submit.