Reports: Call Results Report
| The
Call Results Report can be used to manage performance across lists, agents, campaigns, result codes and termination events. The report can be selected by date range,
for all agents or a specific agent, all campaigns or a specific campaign, a
specific contact list or all call result codes or a specific call result
code. Once the report has completed,
it can be exported to either a CSV or PDF. |
Field Definition/Description
| Call Date | Date of the Call |
| Call List | Call List Name |
| Call Type | Type of Call |
| Phone | Phone number dialed |
| Call Status | Status of the call |
| Call Duration | Call Duration |
| Agent | Agent |
| Campaign | Campaign type |
| Account ID | Account ID |
| Caller ID | Caller ID |
| Result Code | Call Result |
| Final | Identified in Call Result
Definition |
| Termination Event | Complete Agent |
| Complete Caller | |
| Abandoned | |
| Exit with Timeout |
"Final" is associated with the Call Result Definition created by the Admin.
Termination
Event includes the description of the event which terminated the call and can
be helpful when receiving complaints of disconnects.
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Select the button labeled + add call result at the top of the Call Results menu. Fill out the form and click Submit.