Reports: Agent Summary by Campaign

Reports: Agent Summary by Campaign


The Agent Summary by Campaign Report summarizes for the date range selected, agent activity by campaign.  This report can be a useful tool for managing agent performance related to a specific campaign or all campaigns.  Once the report has completed, it can be exported to either a CSV or PDF. 


Fields include:

Field                                           Description/Definition
Campaign
Campaign Type
Calls
Total Calls for selected time frame
Contacts
Total Contacts for selected time frame
Successes
Total Successes for selected time frame
Conv Rate
Conversion Rate
Hours
Hours logged in 
SPH
Successes/hour
Talk Time
Total Talk Time
Wrap Time
Total Wrap Time
Wait Time
Total Wait Time
Revenue
Total Revenue
R. Per Hour
Revenue per hour

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