Reports: Agent Call Summary
The
Agent Call Summary report provides an overall summary of calls and can be selected by
date range, all campaigns or a specific campaigns. It can be used for a quick review/summary of Agent Performance as it relates to a specific campaign or all campaigns. Once the report has completed, it can be
exported to either a CSV or PDF.
Fields include:
Field Description/Definition
| Agent Name | Agent's name |
| Inbound | Total Inbound calls for the
date range selected |
| Outbound | Total outbound calls for the
date range selected |
| Manual | Total Manual calls for the date
range selected |
| Total | Grand total of all calls for
the date range selected |
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